Terms of Service

These terms govern the cooperation between Digital Agents s.r.o., Company ID: 23270667, VAT ID: CZ23270667, registered office at Na Folimance 2155/15, 120 00 Praha 2 – Vinohrady, Czech Republic (the "Provider"), and its clients (the "Client") in the provision of services in the design, implementation and management of AI agents, automation and connected digital systems.

1. Introductory provisions

These terms set out the basic rules of cooperation. The specific scope, schedule, price and other arrangements are always part of an individual proposal, order or contract. In the event of a conflict, individual contractual arrangements take precedence over these terms.

2. Subject and scope of services

The Provider designs, builds, deploys and manages tailor-made solutions for the Client, in particular AI agents, business process automation, tool integrations, chatbots and reporting solutions. The exact scope of a specific solution is defined in the approved proposal or contract.

3. Start of cooperation

Cooperation usually begins with a free consultation and analysis. Based on it, the Provider prepares a proposal. A binding order is created by written confirmation of the proposal by both parties (confirmation by email is sufficient).

4. Client cooperation

The Client agrees to provide the Provider with the necessary cooperation, materials, information and access to their systems to the extent required to deliver the solution. The Client is responsible for being authorised to provide such access and data. Without the necessary cooperation, deadlines are extended accordingly.

5. Prices and payment terms

Prices are set in the proposal or contract as a fixed project price, an hourly rate or a recurring fee for management and operation. Unless stated otherwise, prices are exclusive of VAT. Invoices are payable within the period stated on the invoice; in case of late payment, the Provider may charge statutory default interest.

6. Delivery, testing and operation

The Provider tests the finished solution and hands it over to the Client for use. For solutions that include long-term management, the Provider monitors operation, resolves outages and errors and continuously optimises the solution to the extent agreed in the contract.

7. Intellectual property rights

Unless agreed otherwise, the Client acquires the right to use the delivered solution for their own needs. General know-how, procedures, templates and components developed by the Provider remain the Provider's property. Licences for third-party solutions (such as AI models, tools and platforms) are governed by the terms of their providers.

8. Confidentiality and data protection

Both parties agree to keep confidential any confidential information obtained during the cooperation. The Provider handles personal data in accordance with the privacy policy. If the Provider acts as a processor of the Client's personal data when providing services, the parties will enter into an appropriate data processing agreement.

9. Liability and warranties

The Provider delivers services with professional care. AI systems are designed to support human work; the Provider is not liable for decisions made solely on the basis of AI outputs and does not guarantee specific business results. The Provider is not liable for outages or changes in third-party services to which the solution is connected. The scope of any damages is governed by applicable law and the contract.

10. Duration and termination

A management and operation contract is concluded for the period agreed in the contract. Unless agreed otherwise, it may be terminated by agreement or by notice with a reasonable notice period. Termination of cooperation does not extinguish provisions that by their nature are intended to survive (in particular confidentiality and settlement of obligations).

11. Final provisions

Matters not governed by these terms are governed by the laws of the Czech Republic, in particular the Civil Code. The Provider may update these terms; the current version is always available on this page. The parties will endeavour to resolve any disputes primarily by agreement. These terms are also available in Czech; in case of any discrepancy, the Czech version prevails.

12. Contact

If you have any questions about these terms or about working with us, contact us at info@digitalagents.cz or at +420 725 941 777.